Mangy Dog Coffee AI
AI-Powered Voice Assistant for Coffee Shop Customer Service
Intelligent digital assistant built for Mangy Dog Coffee. Handles inbound calls, answers product questions, transfers to agents, and provides 24/7 customer support with natural voice interaction. Supports 24 languages with Twilio-powered professional telephony.
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24/7 Call Handling
Automated inbound call support around the clock
24 Languages
Serve customers in their preferred language
Twilio Powered
Professional telephony with SMS and call recording
Powerful Features
Inbound Call Handling
Answer calls automatically with natural voice greeting and IVR menu navigation.
- Answer calls automatically
- Natural voice greeting
- IVR menu navigation
- Call queue management
- Business hours awareness
- Custom hold music and messages
Agent Transfer
Smart call routing with live agent handoff, queue management, and voicemail fallback.
- Smart call routing
- Live agent handoff
- Queue management
- Voicemail fallback
- Priority-based routing
- Transfer with context
Product Knowledge
Answer menu questions, pricing, ingredients, allergen information, and seasonal specials.
- Answer menu questions
- Pricing information
- Ingredients and allergen info
- Seasonal specials awareness
- Store hours and locations
- Loyalty program details
24 Language Support
Serve customers in their preferred language with automatic detection.
- Serve in preferred language
- Automatic language detection
- Seamless language switching
- Culturally appropriate responses
- Multilingual menu descriptions
- Accent-aware voice recognition
Analytics Dashboard
Call volume tracking, resolution rates, customer satisfaction, and peak hours analysis.
- Call volume tracking
- Resolution rates
- Customer satisfaction metrics
- Peak hours analysis
- Common inquiry reports
- Agent performance tracking
Twilio Integration
Professional telephony with call recording, SMS notifications, and multi-number support.
- Professional telephony
- Call recording
- SMS notifications
- Multi-number support
- Programmable voice features
- Reliable call quality
24/7
Call Handling
24
Languages
7
AI Models
5
Payment Gateways
Tech Stack
AI Models
Payment Gateways
Elevate Your Coffee Shop Customer Service
Let AI handle your calls while you focus on crafting the perfect cup